Summary: DubaiJunkCleaner only collects information necessary to provide our services. We never sell your data to third parties. You may request deletion of your data at any time by contacting us on WhatsApp or phone.
Information We Collect
When you use our website or request our junk removal and truck rental services, we may collect the following types of information:
- Personal Identification: Your full name, phone number, and email address when you fill out a booking or contact form.
- Location Information: Your pickup address, area, and emirate within the UAE to plan and dispatch our team.
- Service Details: Information about the items you need removed, the size of the job, and any special instructions.
- Communication Records: Messages sent via WhatsApp, our contact form, or email to manage your request and maintain service history.
- Technical Data: Browser type, IP address, pages visited, and time on site, collected automatically via cookies and analytics tools.
We do not collect sensitive personal data such as passport numbers, financial account details, or health information.
How We Use Your Information
We use the information we collect solely for legitimate business purposes, including:
- Processing and confirming your junk removal or truck rental bookings.
- Dispatching our team to your location at the agreed time.
- Communicating updates, confirmations, and follow-ups via WhatsApp or phone.
- Improving our services based on customer feedback and reviews you submit.
- Sending occasional service announcements or offers — only if you have opted in.
- Analyzing website traffic to improve user experience and site performance.
- Complying with applicable UAE laws and regulations.
We will never use your information for any purpose not described in this policy without obtaining your explicit consent first.
Sharing & Disclosure
DubaiJunkCleaner does not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:
- Service Providers: Trusted subcontractors or logistics partners involved in fulfilling your specific booking, bound by confidentiality obligations.
- Legal Requirements: When required to comply with a court order, legal obligation, or government authority under UAE law.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity under equivalent privacy protections.
- With Your Consent: For any other purpose, only with your explicit prior approval.
We never sell your data. Your contact information will never be passed to advertisers, data brokers, or marketing companies.
Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use the following types:
- Essential Cookies: Necessary for the website to function correctly. These cannot be disabled.
- Analytics Cookies: Used to understand how visitors interact with our site (e.g., Google Analytics). Data is aggregated and anonymous.
- Preference Cookies: Remember settings such as previously viewed services.
You can control and disable cookies through your browser settings. By continuing to use our site, you consent to our use of cookies as described here.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, or destruction.
- Our website uses HTTPS encryption for all data transmissions.
- Access to customer data is restricted to authorized staff only.
- Booking forms use rate-limiting and spam-protection measures.
- We review and update our security practices regularly.
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach that affects your information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by UAE law.
- Booking and service records are retained for up to 3 years for accounting and dispute resolution purposes.
- Marketing opt-in records are kept until you withdraw consent.
- Website analytics data (anonymized) may be retained for up to 26 months.
Once data is no longer needed, it is securely deleted or anonymized.
Your Rights
As a customer in the UAE, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct any inaccurate or incomplete information.
- Deletion: Request that we delete your personal data, subject to legal retention requirements.
- Opt-Out: Unsubscribe from any marketing communications at any time.
- Objection: Object to the processing of your data for specific purposes.
To exercise any of these rights, contact us via WhatsApp or phone. We will respond within 14 business days.
Third-Party Links
Our website may contain links to third-party platforms such as WhatsApp (Meta) and Google Maps. Once you leave our website, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any third-party services you visit.
Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately and we will delete such information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will update the "Last updated" date at the top of this page when we do. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or requests regarding this Privacy Policy, please reach out: